• No Returns / No Refunds. Only Replacement Available.
  
• Replacement request must be made within 7 days of delivery.
  

Eligible for Replacement if:

• Product is damaged or defective (report within 24 hours of delivery)
  
• Product is not working properly (within 7 days)
  
• Product is different from description (report within 24 hours)
  

Important Conditions:

• Issue must be verified by the Black Key support team
  
• Product must be returned with original box & all accessories
  
• Pickup will be arranged by us
  

Not Eligible for Replacement if:

• Customer doesn’t like the look or sound quality
  
• Damage reported after 24 hours
  
• Damage caused by misuse or electrical issues